Site Security
Privacy Policy
Shipping Information
Payment Options
Product Availability
Required Delivery Details
Return/Refund Policy
Contact Information
Contact Form

Solar Online Australia uses Yahoo!'s ordering facilities. Any credit card or shipping information is encrypted then sent directly to us. This information is not stored on any server at any point throughout the process.

Your privacy is very important to us. Information you supply when ordering products from this site is used solely for the purpose of processing payment for your order and supplying the goods to you. We do not sell, trade or give out any private details of our clients. This includes names, addresses, email addresses and credit card details.

Should you have any questions regarding our privacy policy, please contact us.

Products are shipped within Australia by either Australia Post, Fastway Couriers or Star-Track Express. Please allow 4-5 days for delivery. For shipping outside Australia, please contact us prior to placing your order.

Our standard freight charges are:


Note: Not applicable for battery shipments.

We welcome payment by Visa, Mastercard, Bankcard, EFT and Bank Cheque.



If you are still uncomfortable with entering your credit card details over the internet, contact us. We'll be happy to arrange for another method of payment.

Most items listed on this site are held in stock. As such, we believe that these products will be available at the time of sale. It is possible that, due to circumstances beyond our control, items may at times, become unavailable. If this occurs, we apologise for any inconvenience and will be in contact to discuss the options available.

When completing the online order form, please provide a physical street address and a land-line phone number. Delivery via courier cannot be to a Post Office Box. To enable us to contact you if required, please also provide an email address. Please note that an authorised signatory needs to be at the delivery address to sign for and collect the goods, and that photo identification may be requested.

All products carry full manufacturer's warranties and, in any situation where the products fail to perform as specified, you are entitled to an exchange upon return. We also offer a seven-day money back guarantee on all purchases, except battery purchases. If you change your mind about a purchase, you may return it within seven (7) days for a full refund (less shipping).

Goods must be returned at the customer's expense, in unmarked, original condition and packing, complete with all documentation, accessories etc. All returns and warranty repairs must be accompanied by your Sales Receipt.

Please contact us for Return Authorisation prior to returning any product.

Solar Online Australia Unit 3, 301 Hillsborough Road Warners Bay NSW 2282

Postal Address PO Box 627 Cardiff NSW 2285

Telephone: Facsimile: Telephone: Facsimile: Office Hours: Email: Website: Proprietors: ABN: Member of: Website:

02 4954 3310 (Australia) 02 4954 4965 (Australia) 02 4954 3360 (Australia) +61 2 4954 3310 (International) +61 2 4954 4965 (International) +61 2 4954 3360 (International) 9:00am - 5:00pm Monday - Friday www.solaronline.com.au E-Lec Engineering Pty Ltd 092 610 752 14 092 610 752 Sustainable Earth Technologies Inc. www.sustainable.com.au

If you require further information about our products or services, drop us an email, or phone during business hours to speak directly to an Engineer or Technician. Our staff are very experienced in solar power products and systems and can help you select the right products to suit your application and budget.

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To enable us to provide an effective response, please enter your details requested below: Name: Email: Address: City: State: Code: Country: Phone: Fax: Please select your application: Boat Campervan Camping Farm/Rural Shed/Workshop Cabin Holiday House Residential House Commercial Building Other Please select products of interest: Solar Panel/s Solar Regulator/s AC Power Inverter/s Battery/s Wind Turbine/s Mounting Frame/s Solar Power Combos Remote Power System Grid-Feed System Other Nature of Enquiry: Important Note: We receive a large number of enquiries via email and do our best to respond them all. At times, due to volume, this is not always possible. If your enquiry is urgent, please contact us (or follow-up your email enquiry) by phone during normal business hours.

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Prices displayed are applicable to purchases of a single item. A discount may be available for purchases of multiple items. Contact us with your required quantities for more information.



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